CarInsuRent was launched in 2017 as an innovative service for people and organizations that want to save costs when they use rental vehicles.
Our revolutionary approach gives customers a stress-free experience and helps them save money by avoiding unnecessary insurance fees.
What we offer is a variety of affordable but comprehensive and easy to understand rental car excess insurance policies.
CarInsuRent began as a reaction to the questionable practices of rental firms that regularly inflate their fees, charge customers for pre-existing or even non-existent damages, and hide exclusions in their contracts.
With CarInsuRent, you can save almost 70% in your insurance and get coverage for damages car rental firms exclude, such as single and multi-vehicle accidents and damage to the roof, undercarriage, tyres, windscreen, and bumper.
Transparency, Responsiveness, and Claims Handling Standards
Transparency and responsiveness are foundational principles of CarInsuRent’s claims process.
All claims are assessed strictly in accordance with clearly defined policy terms that are publicly available to customers prior to purchase. Claim outcomes, whether approvals or declines, are accompanied by written explanations referencing the applicable policy provisions and documentation requirements.
CarInsuRent makes a consistent effort to resolve eligible claims in a timely manner aligned with accepted insurance business standards. Once all required documentation has been received, claims are prioritised for review and processed without unnecessary delay. Resolution timelines are monitored internally to ensure consistency and operational accountability.
Where delays occur, they are most commonly linked to incomplete or late documentation rather than claim complexity. In such cases, customers are contacted with specific guidance on the outstanding requirements in order to progress the claim efficiently and reduce uncertainty.
This structured approach allows CarInsuRent to balance speed with accuracy, ensuring that claims are handled efficiently while maintaining compliance, fairness, and financial integrity.
In line with this commitment to transparency, CarInsuRent publishes aggregated claims statistics and trend analysis, available in our Annual Claims Report.
