What Documents Do I Need to File My Claim?
- A copy of the Certificate of Insurance
- A copy of the rental agreement
- A copy of the police report if:
- you got in an accident with a third party
- It is legally mandated in the country of incident
- your claim is about stolen personal belongings
- A copy of the damage report given by the rental company, detailing each cost incurred. Photographs of the damage are optional but may help ensure that the charges are reasonable.
- Detailed repair receipts, invoices, or other documents showing the breakdown of the amount the rental company charged you for the accidental damage or loss
- A copy of your credit card statement that reflects your payment for the claimed damages
- A copy of the driver’s license of the person driving the car during the accident
The inability to provide these documents may cause your claim to be delayed.
Claims Process
- Gather all the documentation listed above.
- Once you have all the documents in hand, you can simply email them to us at service@carinsurent.com.
- Your claim will be reviewed and processed by a claims handler. We might have a few questions, so we will send you our questions within up to 48 hours.
- We aim to complete all claims within five business days. It can take longer if documents are missing or if you don’t reply to our questions.
- A decision is made on your claim – Once approved, payment is made straight to your PayPal / Credit Card / Bank account.