What Documents Do I Need to File My Claim?

1. A copy of the Certificate of Insurance
2. A copy of the rental agreement

3. A copy of the police report if:
   • you got in an accident with a third party
   • It is legally mandated in the country of incident
   • your claim is about stolen personal belongings

4. A copy of the damage report given by the rental company, detailing each cost incurred. Photographs of the damage are optional but may help ensure that the charges are reasonable.
5. Detailed repair receipts, invoices, or other documents showing the breakdown of the amount the rental company charged you for the accidental damage or loss
6. A copy of your credit card statement that reflects your payment for the claimed damages
7. A copy of the driver’s license of the person driving the car during the accident

The inability to provide these documents may cause your claim to be delayed.

Claims Process

1. Gather allthe documentation listed above.
2. Once you have all the documents in hand, you can simply email them to us at service@carinsurent.com.
3. Your claim will be reviewed and processed by a claims handler. We might have a few questions, so we will send you our questions within up to 48 hours.
4. We aim to complete all claims within five business days. It can take longer if documents are missing or if you don’t reply to our questions.
5. A decision is made on your claim – Once approved, payment is made straight to your PayPal / Credit Card / Bank account.