What Documents Do I Need to File My Claim?
- A copy of the Certificate of Insurance
- A copy of the rental agreement
- A copy of the police report if:
- you got in an accident with a third party
- It is legally mandated in the country of incident
- your claim is about stolen personal belongings
- A copy of the damage report given by the rental company, detailing each cost incurred. Photographs of the damage are optional but may help ensure that the charges are reasonable.
- Detailed repair receipts, invoices, or other documents showing the breakdown of the amount the rental company charged you for the accidental damage or loss
- A copy of your credit card statement that reflects your payment for the claimed damages
- A copy of the driver’s license of the person driving the car during the accident
The inability to provide these documents may cause your claim to be delayed.
Claims Process
- Gather all the documentation listed above.
- Once you have all the documents in hand, you can simply email them to us at service@carinsurent.com.
- Your claim will be reviewed and processed by a claims handler. We might have a few questions, so we will send you our questions within up to 48 hours.
- We aim to complete all claims within five business days. It can take longer if documents are missing or if you don’t reply to our questions.
- A decision is made on your claim – Once approved, payment is made straight to your PayPal / Credit Card / Bank account.
You should inform us immediately after the damage occurs or as soon as You become aware thereof.
If You do not inform us immediately after the damage occurs or as soon as You become aware thereof or if Your claim is filed late or with not enough information for CarInsuRent.com to evaluate Your claim, we can lower the payable amount depending on the inconvenience caused by the delay.
Tips for a Smooth Claims Process: Filing a claim can be a complicated and stressful process. The following tips can help ensure a smoother claims process:
- Document everything: Documenting all the details of the accident or loss, including taking photos and notes, can help speed up the claims process and reduce the possibility of disputes.
- Communication: Communication is key in any claim process. Keep thorough records of all communication with the insurer, and discuss your expectations for the claims process with the adjuster. You can also ask about the frequency of updates and the preferred type of communication.
- Avoid duplicate claims: Avoid submitting duplicate claims, as it slows down the claims payment process and creates confusion.
- Understand your coverage: It’s important to understand your coverage, including the limits and deductibles, before filing a claim. Understanding your policy can help ensure that you receive the maximum benefit to which you are entitled.
- Be patient: Claims processing can take time, so it’s important to be patient.
