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Customer Support
How can I get in touch with CarInsuRent?
Our customer service team is available Mondays to Fridays, from 9am to 5pm UK time (GMT). If you have questions…How soon can I expect a reply to my email or voice message?
We will respond to your voice and email messages within one working day.Where can I find the tax invoice for the insurance product I purchased?
After buying a policy from CarInsuRent, we will send a confirmation email to your specified email address. Your tax invoice…Where can I view the complete Product Disclosure Statement (PDS)?
You can read the Product Disclosure Statement (PDS) on the CarInsuRentwebsite. You can also find it on the insurance purchase page and…What are the terms and conditions of the insurance?
Please see the Product Disclosure Statement (PDS) for the complete terms and conditions. You can read the Product Disclosure Statement (PDS) on…I did not get any confirmation email about my insurance.
First of all, thank you for buying an insurance product from CarInsuRent. We send the confirmation email to the email…I need help with my purchase. I have input my information and attempted to pay, but I can’t tell if the payment was successful.
We apologise for the inconvenience you encountered while purchasing your insurance policy. If a confirmation email has not been delivered…How can I find car rental excess insurance that offers a fast and simple claims process?
Finding car rental excess insurance that offers a fast and simple claims process can make your travel experience much more…How do third‑party rental excess policies handle claims and reimbursements?
Here’s how CarInsuRent (and other third-party rental excess policies) typically handle claims and reimbursements when you rent a vehicle. Third-party…What’s the claims process like with CarInsuRent if my rental car is damaged?
CarInsuRent reimburses the excess / deductible that the rental company charges you when the rented vehicle is damaged - including…
