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Customer Support

• How can I get in touch with CarInsuRent?

  Our customer service team is available Mondays to Fridays, from 9am to 5pm UK time (GMT). If you have questions…

• How soon can I expect a reply to my email or voice message?

  We will respond to your voice and email messages within one working day.

• Where can I find the tax invoice for the insurance product I purchased?

  After buying a policy from CarInsuRent, we will send a confirmation email to your specified email address. Your tax invoice…

• Where can I view the complete Product Disclosure Statement (PDS)?

  You can read the Product Disclosure Statement (PDS) on the CarInsuRentwebsite. You can also find it on the insurance purchase page and…

• What are the terms and conditions of the insurance?

  Please see the Product Disclosure Statement (PDS) for the complete terms and conditions. You can read the Product Disclosure Statement (PDS) on…

• I need help with my purchase. I have input my information and attempted to pay, but I can’t tell if the payment was successful.

  We apologise for the inconvenience you encountered while purchasing your insurance policy. If a confirmation email has not been delivered…

• I did not get any confirmation email about my insurance.

  First of all, thank you for buying an insurance product from CarInsuRent. We send the confirmation email to the email…