Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal information. It also tells you how you can contact us if you have questions about your personal information.
CarInSurent.com offers online rental car services through its own websites and mobile apps and through other online platforms such as partners’ websites. The information that follows applies to all of these platforms.
What kind of personal information does CarInsuRent.com use?
When you make an Excess Insurance request a quote, you will be asked for the relevant pieces of information required to fulfil the services requested; this may include the main driver’s name, age, contact details (email, address and telephone number), driving licence information and payment information.
To make it easier to manage your bookings, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future bookings.
When you visit our website, even if you do not make a booking, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. None of this information by itself will be able to tell us who you are, but it can still considered to be ‘personal’ information.
We may also receive information about you when you use certain social media services.
Why does CarInsuRent.com collect, use and share your personal details?
- Bookings: First and foremost, we use your personal information to complete and administer your Excess Waiver Insurance booking.
- Customer service: Sharing your details with our customer service staff allows us to respond when you need us.
- Customer reviews: We may use your contact information to invite you to answer a short questionnaire regarding your policy. The survey results will be used to help us better understand and improve our service.
- Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
- You may choose to subscribe to our Special Offers service in order to receive emails notifying you of any promotions or new services we are offering. You can opt out of this service at any time by clicking on the ‘unsubscribe’ link in any emails we send to you.
- Based on the information you share with us, individualized offers may be shown to you on the CArInsurent.com website, in mobile apps or on third-party websites, including social media sites.
- When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
- Other communications: There may be other times when we get in touch by email, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
- We may need to respond to and handle requests you have made.
- If you have not finalized an order online, we may email you a reminder to continue with your order.
- When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with CarInsuRent.com.
- Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
- Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
- Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
How does CarInsuRent.com share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
- Third-party service suppliers: We may use third-party service suppliers to process your personal information on our behalf for the purposes specified above. For example, when a booking requires it, we may also work with third-party payment service suppliers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market services on other platforms, or involve third-party suppliers for analytical purposes. The third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
- Our business partners: We work with partner websites around the world to distribute the rental cars listed on our website and mobile apps. When you make a booking on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, in order to manage your booking, so that they can address queries related to your booking and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
- Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.
How does CarInsuRent.com make use of mobile devices?
We have free apps for a variety of mobile devices. These apps collect and process your personal details in much the same way as our website does – and they also allow you to use location services.
What security procedures does CarInsuRent.com put in place to safeguard your personal information?
In accordance with UK and European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
How can you control marketing emails?
Upon completion of a quote we provide options to opt out of marketing and sales emails, if you have remained opted in, we hope you enjoy receiving our emails, but if you would prefer not to be kept up-to-date with our special offers, you can opt out, or unsubscribe, from marketing communications at any time using the ‘Unsubscribe’ link in each newsletter.
Cookies and Other Tracking Technologies
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We use a third party to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.
Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of CarInsuRent.com. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Additional Policy Information
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, contact us at [email protected].
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.