CarInsurent Reviews

While reversing slowly in the parking lot, I did not notice a low concrete pillar located behind the car and accidentally struck it. The impact caused visible damage to the front and rear left doors, and the left front door handle. No third party was involved. i was charged €1,250.91.
I submitted a claim and they requested additional documents. I needed to chase the rental car company to get these, but eventually I got these and my claim was fully reimbursed by carinsurent.

When I entered a parking lot in Madrid on the first day of the rental I scratched the car. I saw the scratches only the day later.
Enterprise initially charged me the entire EUR 2,500 and after I filed a claim with CarInsuRent the amount was reduced to EUR 355 and they fully paid my claim.

On the last day of the trip, just as I was about to return the car i hit to the curb and I had a flat tyre.
I was charged UER 700 for towing the car and fixing the damage.
I filed a claim and they requested additional documents.
After I provided the requested documents the claim was approved.

During my last trip I had an accident, and the front left part of the car was damaged.
I was charged € 1,355.13 and needed to file a claim.
Due to the fact that I used an annual policy and rented the car in my home country, I had to provide proof of pre-booked accommodation. Once I provided this, my claim was approved.
Good and reliable service, although it took them time to approve the claim

Twice during my annual worldwide policy I have had queries, predominantly around hiring a vehicle in my home country (which unusually Carinsurerent do actually cover - with certain conditions).
Each time I received swift comprehensive responses from Customer Service not only providing the answer to my query but more importantly, the background and reasoning as to why. I found this informative approach really helpful, and more personal than simply saying yes or no.
Good effort guys, it’s rare I write reviews but your product, processes and people are all worthy of recognition.

I have just finished a trip to Barcelona and on my car rental they have charged me for tiny scratch which on a passenger driver door.
Filed a claim and received the money after less than 2 weeks.

Our rental car was damaged during our last trip. The mirror broke in one of the villages we passed by - we accidentally hit a big trash can that stood in the road.
The rental car company charged us € 416.00 and our claim was approved and paid within less than 2 weeks.

I was overcharged by the rental car company for a few minor scratches.
Due to the fact that I didn't inform CarInsuRent when the damage occured, and since the rental car company has not provided the requested repair invoice or cost justification, CarInsuRent finalized my claim based on the evidence that I provided and partially approved my claim.

I rented a car using Turo in the UK. During the rental the inside of the tyre was cut, the alloy needed a refurbishment and wheel alignment was needed due to the damage as the alignment of the car was off.
I filed a claim and after some back and forth, I hereby confirm that I have received the money and the matter is closed.

I damaged the car on my way back to Porto. I stopped to get a coffee and parked in a regular parking space. While maneuvering to leave the space, the car made light contact with a low object that I didn’t see. I immediately stopped and checked the area and later noticed damage on the lower side of the bodywork.
A rental representative inspected the vehicle on check-in and recorded the damage immediately, and I was charged € 2,336.
I filed a claim, answered a few questions, and provided additional documents and the claim was swiftly approved.