Enterprise Cancellation Policy: Your Guide to Modifications and Refunds

PUBLISHED ON Jun, 29 2023

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In this article, we will provide a comprehensive guide to Enterprise’s cancellation policy, covering modifications and refunds. Whether you need to cancel a reservation, make changes to your booking, or understand the refund process, we have you covered. Discover important information about Enterprise’s cancellation policy to ensure a smooth and hassle-free experience with your car rental.

Understanding Enterprise’s Cancellation Policy

When it comes to canceling your reservation with Enterprise, it’s crucial to be familiar with their cancellation policy. Here are key points to consider:

  • Enterprise allows you to cancel or modify your reservation if you have not yet picked up the vehicle. You can easily do this by visiting their website and filling out the necessary fields.
  • If you’ve already picked up the vehicle and wish to extend the rental period, contact the location where you initially rented the car.
  • Modifying your pick-up or drop-off location, date, or time may result in changes to your rates, taxes, surcharges, or underage fees. Always review the new rate quote provided during the modification process.

Cancellation Fees and Refunds

Understanding the cancellation fees and refund policies associated with Enterprise is essential. Here’s what you need to know:

  • North American website & app: If you didn’t prepay for your reservation, there won’t be a cancellation fee. However, if you prepaid, the cancellation fee will vary depending on the timing of your cancellation.
  • European website & app: If you prepaid, canceling your reservation seven days ahead of time won’t incur a cancellation fee. However, canceling within seven days but at least 24 hours before the pick-up time will result in a small cancellation fee.
  • No-show fee: Failing to pick up your prepaid rental on the specified date will result in a no-show fee, which will be deducted from your refund.

Modifying Reservations and Rate Changes

Making modifications to your Enterprise reservation can impact your rates and fees. Consider the following:

  • Modifying your reservation, such as changing the dates or number of days, may result in changes to the daily rate due to fluctuating rental rates.
  • It’s important to note that reservations booked through third-party websites should be canceled directly on those platforms, as Enterprise’s reservation agents cannot make changes or cancellations for bookings made through third-party sites.

Final Word

In conclusion, understanding Enterprise’s cancellation policy is crucial for a smooth car rental experience. Here are the key principles to remember:

  • Canceling or modifying your reservation can be done online if you haven’t picked up the vehicle yet.
  • Cancellation fees and refund policies vary based on the region and whether you prepaid for your reservation.
  • Modifying your reservation may lead to changes in rates, taxes, surcharges, or underage fees.
  • Always review and comply with the cancellation policies specific to the region you’re renting in.

FAQs:

Can I cancel my Enterprise reservation without incurring a fee?

If you haven’t prepaid for your reservation, there won’t be a cancellation fee.

What happens if I don’t show up for my prepaid Enterprise rental?

Failing to pick up your prepaid rental on the specified pick-up date will result in a full refund minus a no-show fee.

Can I modify my Enterprise reservation through their website?

Yes, you can modify your reservation online if you haven’t picked up the vehicle yet.

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Frequently Asked Questions (FAQ)

Can I buy a plan for just one day?

Yes. Insurance for a single day is available.

Can I buy a plan for part of my rental only?

No. We provide a single journey plan. You are covered from the time you pick up the rental car up to the time you return it or on the last date written on your Certificate of Insurance, whichever comes first.

Can I buy a plan when I pick up my rental car?

No. You should purchase a policy before starting your travel.

Find the answers you’re looking for to the most frequently asked car hire insurance questions as well as other questions relating to our products and services.

Visit the FAQ page