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Customer Obligation When Renting a Vehicle

• What will happen if I “write off” the rental vehicle?

  The rental car company has its own car insurance. If you cause damage to the rental vehicle while it is…

• Am I protected if the car gets damaged?

  Yes. You can get reimbursement for the damage costs. The maximum amount will depend on your chosen plan. See the…

• Do I have to pay the full value of the vehicle?

  No. Your financial obligation for a rental car cannot exceed the excess value stated in the rental agreement you have…

• Do I have to buy insurance or is it automatically included when I rent a car?

  Rental vehicles do not automatically come with insurance.

• What will happen if I have a car accident that leads to injury or death?

  The rental firms, being the owners of the vehicles for hire, have Compulsory Third Party (CTP) insurance for their cars.…

• Will the insurance provide protection if I rent a car from Hertz?

  Yes, Hertz rental cars are covered by the rental vehicle excess insurance we offer.

• Will the insurance provide protection if I rent a car from Europcar?

  Yes, Europcar rental cars are covered by the rental vehicle excess insurance we offer.

• Will the insurance provide protection if I rent a car from Thrifty?

  Yes, Thrifty rental cars are covered by the rental vehicle excess insurance we offer.

• Will the insurance provide protection if I rent a car from Avis?

  Yes, Avis rental cars are covered by the rental vehicle excess insurance we offer.

• Will the insurance provide protection if I rent a car from Budget?

  Yes, Budget rental cars are covered by the rental vehicle excess insurance we offer.